Shipping Policy
Privacy Governance & Data Rights Desk
For formal requests regarding data access, rectification, deletion, or questions concerning our information handling practices, please contact our data governance office:
+86 133 1682 1328
We believe that the journey of a well-made object matters as much as the object itself. This Shipping Policy explains how we get your Cresagezen pieces from our workshop to your table.
Delivery, Done with Care
Every Cresagezen piece is crafted with care, and we extend that same care to how we ship it to you. To keep things simple and efficient, many of our items are dispatched directly from our partner workshops and fulfillment centers.
This approach lets us:
- Deliver handcrafted quality without unnecessary handling
- Offer fair pricing by reducing middlemen and excess warehousing
- Maintain a lighter footprint through intentional logistics
We appreciate your understanding that good things — and good deliveries — are worth the wait.
Your order is carefully prepared before it leaves us.
Because our pieces come from different artisan workshops and fulfillment centers, delivery times may vary depending on your location.
| Region | Estimated Delivery Time |
|---|---|
| United States | 10 – 15 Business Days |
| Canada / UK / Australia | 11 – 16 Business Days |
| Rest of World | 15 – 20 Business Days |
Please note that these are estimates, not guarantees. Craftsmanship takes time, and so does careful shipping.
Once your order is on its way, you will receive a shipping confirmation email with your tracking number.
A quick note:
- Tracking information may take 1–3 business days to show movement after the label is created
- If your tracking does not update immediately, your package is still in transit
For international orders, shipments are sent DDU (Delivered Duty Unpaid).
This means:
- Any customs fees, duties, or import taxes are the responsibility of the customer
- Cresagezen is not responsible for delays caused by customs clearance
Customs fees are uncommon for tableware and kitchen items, but regulations differ by country.
We start working on your order quickly, so modifications need to be made promptly.
If you need to change your shipping address or cancel your order, please contact us at service@cresagezen.com within 12 hours of placing your order.
Once your order has entered processing, we may no longer be able to make changes.
Your satisfaction matters to us — and so does the safe arrival of your pieces.
We're here to make sure your Cresagezen pieces arrive safely
and as expected. If you have any questions along the way,
don't hesitate to reach out.
Need assistance with a recent shipment? Contact our Customer Care team at service@cresagezen.com with your order number.