We offer a 30-day return window, which means you have 30 days from the date you receive your item to request a return.

To qualify for a return:

• The item must be in its original condition
• Unused and free from any signs of wear
• Retaining any original tags or packaging (if applicable)
• Accompanied by a receipt or other proof of purchase

To begin a return, please reach out to us at:

If your return request is approved:

• We will send you a return shipping label
• You will receive clear instructions on where and how to send your package

If you have any questions about returns, feel free to contact us at service@Vaelthornevip.com at any time.

Please inspect your order upon arrival.

If your item arrives defective, damaged, or is not what you ordered, contact us immediately. We will evaluate the issue and work to resolve it as quickly as possible.

Certain items cannot be returned, including:

• Perishable goods (such as food items or fresh products)
• Custom or personalized pieces made to your specifications
• Personal care items (beauty, hygiene, or grooming products)
• Hazardous materials, flammable liquids, or gases
• Original shipping charges paid at checkout

We also cannot accept returns on:

• Sale or discounted items
• Gift cards

If you're unsure whether your item qualifies, please contact us before initiating a return.

The quickest way to get the item you want is to:

• Return the original item
• Once your return is accepted, place a new order for the replacement item

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

Conditions:

• The item must be unused and in its original packaging
• Original tags (if any) must still be attached
• Proof of purchase is required

This right applies in addition to our standard 30-day return policy.

Once we have received and inspected your return, we will notify you of the refund decision.

If approved:

• Refunds will be credited back to your original payment method
• Please allow up to 10 business days for the refund to be processed

Please note that your bank or credit card provider may take additional time to reflect the refund in your account.

A return shipping label provided by Vaelthorne is required before sending any items back to us.