We collect information to make your shopping experience smooth and to fulfill your orders securely.

When you:

• Place an order
• Create an account
• Sign up for our emails
• Reach out to our support team

We may collect details such as:

• Name
• Email address
• Shipping and billing addresses
• Phone number
• Payment-related information

When you browse our site, we may automatically receive:

• Your IP address
• Device and browser details
• Data about how you interact with our site through cookies and similar technologies (see Section 5)

We use your information for the following purposes:

• Order Processing: To handle payments, arrange shipping, and send you order confirmations and tracking updates
• Customer Experience: To personalize your visit and improve our site, products, and services
• Communication: To reply to your inquiries or, if you opt in, to send you news about new products, promotions, or special offers
• Security & Fraud Prevention: To protect against unauthorized transactions and fraudulent activity

Protecting your data matters to us.

• Encryption: All sensitive payment details are transmitted using Secure Socket Layer (SSL) technology and are encrypted by our payment gateway provider
• Access Control: Personal information is stored on secure servers and is accessible only to authorized personnel who are required to keep it confidential
• No Card Storage: Vaelthorne does not store your credit or debit card information on our servers after your transaction is complete

Vaelthorne does not sell, trade, or transfer your personal information to outside parties for their own independent use, except for trusted partners who assist us in operating our website and running our business.

We allow certain third-party partners to place cookies, pixels, or similar technologies on our site to help us serve relevant advertisements. These partners may collect information about your online behavior across different websites over time.

Our partners include:

• Meta (Facebook / Instagram)
  https://www.facebook.com/privacy/policy
• Google
  https://policies.google.com/privacy
• AppLovin (Axon)
  https://legal.applovin.com/privacy

Information collected by these partners is governed by their own privacy policies. You may opt out of targeted advertising by visiting the links above or adjusting your browser settings.

Yes, we use cookies.

Cookies are small files that a website transfers to your device to help recognize your browser and remember certain information.

• Strictly Necessary Cookies: Essential for basic site functions such as the shopping cart and checkout process
• Analytics & Performance Cookies: Help us understand how visitors use our site and improve the user experience
• Marketing Cookies: Used by partners like Meta and AppLovin to show you relevant advertisements

For a detailed list of cookies used by Shopify, please visit:
https://www.shopify.com/legal/cookies

Our website may contain links to third-party websites or services. These sites operate independently and have their own privacy policies. Vaelthorne is not responsible for the content or practices of any third-party websites.

In compliance with CalOPPA:

• You may browse our site anonymously
• This Privacy Policy is clearly linked on our website
• Any changes to this policy will be posted on this page
• You may update or correct your personal information by contacting us or logging into your account

We honor Do Not Track (DNT) signals and do not use tracking, cookies, or advertising when a DNT browser setting is enabled.

Vaelthorne does not knowingly collect personal information from children under the age of 13. If you believe your child has provided us with personal information, please contact us immediately and we will promptly remove it.

In the unlikely event of a data breach, we will:

• Notify affected users via email within 7 business days
• Post a notice on our website within 7 business days

We collect email addresses to process orders and provide order-related updates. If you opt in, we may also send promotional emails.

In compliance with the CAN-SPAM Act:

• We do not use misleading subject lines or sender addresses
• Promotional emails are clearly identified as such
• You may unsubscribe at any time by following the instructions at the bottom of each email
• We honor all opt-out requests promptly

If you have any questions about this Privacy Policy or how your data is handled, please reach out to us: